Issues with Talktastic Accessory Not Opening: Need Help

i know i've been back and forth with the team already on this but I've been stuck not being able to use talktastic for awhile 😞 think it has to do with talktastic accessory not opening?

16 comments

Sydney Liu
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i really miss it. literally sometimes don't feel like typing just because I can't use it
Bailey Cook
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Same over here, I think it was the new update that got pushed that broke it for me.
😭1
Andrew
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Hey guys I can help try a couple things if you have a minute.
Bailey Cook
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Yeah I do 🙂
Sydney Liu
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yes plz
Andrew
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Alright! So do you guys see the accessory app in the top bar, and also the dock app down below?
Sydney Liu
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i have not in a while 😞 and when I manually open it, nothing happens
Sydney Liu
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(it worked at one point....and then at some point it stopped)
Bailey Cook
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Can’t jump on a call yet sorry!
Matt Mireles
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I'm available now for the next ~30min Sydney Liu Bailey Cook
Sydney Liu
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(update - Andrew walked me through it and got it working! had to uninstall and re-install!
🤝2
💪2
Andrew
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Glad to help. Looks like the same processes of doing a manual uninstall didn't resolve the issue for Bailey Cook. Having him do an uninstall and reboot just to be sure before trying a couple other things.
Matt Mireles
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Andrew did you try re-start first? Lawrence Loik had the Accessory app crash. We re-started his computer and it worked. (this is a brand new issue and we are still figuring out why this is happening)
Andrew
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We tried uninstall and re-install first, then restart.
Andrew
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Might be worth uninstalling, then restarting, then installing.
Andrew
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Bailey Cook can you look in your Mac Settings under: Network > Firewall > Options and see if there are any rules for talktastic preventing internet access? I found an error related to network connectivity.